Warranty & Returns

At Vibratex, we pride ourselves on the quality of our products, and we back each unit with a 12-month warranty. See more details on our warranty here.

If you have received a Vibratex or Magic Wand product you believe to be faulty, please contact us on customerservice@vibratex.com for information on how to return the unit and receive invoice credit.

For any store returns of Vibratex products (products returned to you by a consumer for warranty reasons), please follow the same procedure.

For Magic Wand items, we accept warranty returns directly from consumers only. Any consumer who believes they have a warranty issue should contact us directly, via the form on the Magic Wand website.

Thank you very much for your business. Please contact orders@vibratex.com with any questions on warranty issues or returns.